Homemade food at value pricing in a clean, comfortable environment this is what you’ll get at Mitchell’s Restaurant. Owners William and Maribeth Mitchell opened the restaurant in January 2002 and have been expanding ever since.
Mr. Mitchell has long worked in the food service industry, but was looking to add some spice to his career before opening Mitchell’s. This need for change is what inspired him to open a restaurant of his very own.
In addition to the restaurant that seats 80, Mitchell’s also offers catering and a delivery service to its customers. Also unique about this Scranton restaurant is its “open kitchen.” Dine in customers at Mitchell’s have full view of all of the happenings in the kitchen from their seats. Mr. Mitchell feels that this helps his business by demonstrating cleanliness.
“Being in the food industry for nine years, I learned that cleanliness is important. Here, nothing is hidden from our customers,” said Mr. Mitchell. “If I closed that window, I think my business would be very different.”
Mr. Mitchell also reports that his restaurant has established a loyal consumer base. “Our customers are well aware that they are going to get good food for a reasonable price. Our customers are loyal. We see the same people on a regular basis and they tell us that the atmosphere is great,” said Mr. Mitchell.
Since opening, Mitchell’s has created five part-time jobs in addition to Mr. and Mrs. Mitchell’s two full-time positions. The Mitchell’s work hard to make their employees feel like a very important part of their business.
“We want our employees to feel a part of the success of Mitchell’s Restaurant. Happy employees make happy guests,” said Mr. Mitchell.
In addition to working for his employees, Mr. Mitchell works to ensure that each and every one of his customers has a good experience when dining at Mitchell’s. “If our customer’s aren’t happy, we’re not happy. We take pride in the way we prepare our food,” said Mr. Mitchell. “Customer satisfaction is our number one priority. We want to be the restaurant of choice for everyone.”
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